The IT Operations Manual Template is a comprehensive template designed to offer the most complete framework for an IT Operations Manual as possible. The reason the IT Operations Manual Template is so comprehensive is so that you can quickly trim the Template down to exactly what you want.
This approach saves you time and a lot of effort searching for elements that you want and making them fit into a coherent document.
Benefits of an IT Operations Manual
There are many benefits to having an IT operations manual in organizations of every size and in every industry. The most common reasons are to:
- Document standard operating procedures and customer facing processes.
- Document IT controls for internal audit, financial reporting audits and compliance.
- Establish transparency and set expectations with internal customers and users.
- Supplement IT service contracts with external clients with the details of the services.
- Support IT staff training and new hire orientation.
In some ways it can help to think of an IT Operations Manual as a way of capturing the collective wisdom of the IT leadership on how things operate and why they operate the way they do so that others, including your staff, can rely on it as the standard.
No matter what the reason is, your time and your team’s time is too valuable to waste gathering search results and cutting and pasting together an outline just to begin. Even one hour of your time is likely to cost you 4 or 5 times the price of this template.
Features and Contents
The IT Operations Manual Template begins with a set of instructions on how to use the template and customize it for your organization. It continues on with a recommendation to include a CIO Manifesto with links to a blog article on why having a CIO Manifesto is important.
The Template is then organized by sections which you can see in the picture of the Table of Contents:
Overview: This section guides you through developing the Purpose, Statement of Intent, describing the audience for the manual, and information for readers on how to use the manual.
IT Department: This section includes recommendations for documenting the role of the IT department in your organization, your IT governance model and describing the management and staffing of IT.
IT Administrative Functions: This section covers all of the essential aspects of how the IT department administrative functions operate. The IT Administrative Functions focuses on the the major cycles for strategy and planning, finance, and procurement. Other topics such as vendor management, communications, documentation and others have also been included.
IT Risk Management: IT Risk Management is organized to help you capture the major elements of your enterprise risk management and compliance programs as they apply to IT. IT security and privacy are included as well as recommendations for documenting how you handle security incidents and investigations.
Service Administration: Service Administration might also be thought of as the IT service management areas concerned with relationship management and account management. The majority of Service Administration focuses on the various aspects of demand management and resource management including workload management.
Service and Support Descriptions: In this section the major IT services and support process are covered. The suggestions and illustrations will help you develop descriptions that are meaningful to your customers and help you document the core IT operations process and key controls.
About the IT Operations Manual Template
The IT Operations Manual Template is not merely an outline of topics. The IT Operations Manual Template is a 30 page guide filled with thoughtful advice to help you document how your IT department operates.
Many of the recommendations and suggestions found in the Template are supplemented with examples and illustrations. The suggestions and illustrations also provide some insight into how to describe your processes or administrative aspects of the IT department so you can jump start the process.